We would like you to have complete peace of mind when buying products from Capital Electronics(unit of Anand & Co Electronics pvt ltd). You can return all items except items installed like airconditioners , mobiles and laptops and free items within 15 days of receipt for a full refund of the item purchased. This includes items purchased on sale. The refund amount will be credited back into your My Capital Electronics account in the form of cashback.
For specific queries, please read the FAQs below.
How do I return products to Capital Electronics?
You can return any product purchased from Capital Electronics within 15 days of delivery by going to our website.
Can I return products I am not fully satisfied with?
To ensure your shopping experience with Capital Electronics is completely hassle-free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns through our Customer Care or through Capital Electronics within 15 days of receiving your product.
What can I return?
You can return products ordered from Capital Electronics within 15 days of delivery. Returned products must be unused and unwashed, and returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our Quality team, please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way. Therefore, it is recommended that you try on your apparel indoors and footwear on a clean surface, preferably carpeted as soon you receive them.
What locations are covered for pickups?
Returns pickups are currently supported in pin code of KOLKATA , KRISHNAGAR, KANCHRAPARA, HALDIA, BARRACKPORE, HOWRAH
. We are constantly endeavoring to increase coverage of locations where pickup service is available. You can find out whether your location is covered by contacting our Customer Connect team in case you wish to have your returns picked up.
Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel in cases of both pickup and self shipping:
The Returns Desk
P-161, VIP ROAD(ULTADANGA CROSSING), KOLKATA-700054
Phone No: 033-6522-0656
How long will the entire returns process take?
It can take up to 14 days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible.
So that you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the refund has been allocated to your Credits.
You can track your returns through the various stages of processing on the My Returns page.
Do I get charged for returning products?
We do not charge any fees for pickups arranged for, and serviced by us.
How will I be refunded for the return?
On successful processing refund, the refund amount of item value plus self-shipping reimbursement (if you have shipped your return back yourself) will be credited to your Capital Electronics cashback account. You will be able to use this credit on any of your subsequent purchases on Capital Electronics.
I received a damaged product!
This happens very rarely. But if you do receive a damaged product, you can return the product to us and we will refund the amount you paid, into your Capital Electronics cashback account. You can send the images of the product at returns@Capital Electronics.in and we will contact you. You can return the product, for which you will get the refund in your Mynt Credits Cashback account and you can place a fresh order. We don't replace any products, we only give refunds.